1. Product Information & Compatibility

• Product Nature: We specialize in the manufacture and sale of compatible replacement parts for commercial floor cleaning equipment (e.g., scrubbers, sweepers). Our products include, but are not limited to, brush pads, side brushes, motors, squeegees, blades, and hoses.

• Compatibility: It is the customer’s sole responsibility to verify the compatibility of any part with their specific equipment make, model, and serial number before placing an order. We provide compatibility information for reference only and cannot guarantee a perfect fit for all machine variants.

• Intellectual Property Disclaimer: We are an independent supplier. Any references to third-party brand names or trademarks are made solely for the purpose of identifying compatible equipment and do not imply any affiliation or endorsement. All trademarks are the property of their respective owners.

2. Orders & Pricing

• Order acceptance is subject to product availability and verification of order information.

• Prices are listed in [Your Currency]. We reserve the right to adjust prices due to material cost changes or typographical errors.

3. Shipping & Delivery

• Processing Time: Order processing times may vary. After an order is placed, we will contact you to confirm the final shipping method and estimated delivery timeline, which will be based on product availability and your location.

• Delivery & Risk: Title and risk of loss for the products pass to you upon our delivery to the carrier. Any shipping delays are the responsibility of the carrier once the shipment is in their possession.

4. Return & Refund Policy (Key Revision)

• General Policy: Due to the specialized nature of our products, we do not accept returns or offer refunds for reasons of customer error, including but not limited to: ordering the wrong part, incompatibility with equipment, or simply changing one’s mind.

• Warranty Returns: We stand behind the quality of our parts. If you believe a product is defective, you must contact our customer service within 3 calendar days of receiving the shipment to report the issue. We will investigate the claim and, at our sole discretion, determine the appropriate resolution.

• Resolution Process: For a validated defect under warranty, our sole obligation and your exclusive remedy will be, at our option, either a replacement of the defective product or a refund of the purchase price. Return shipping costs for warranty claims are the responsibility of the customer unless otherwise determined by us.

5. Limited Warranty (Key Revision)

• Warranty Period: We warrant our products against manufacturing defects for a period of three (3) months from the date of shipment.

• Warranty Exclusions: This warranty does not cover damage resulting from:

  • Normal wear and tear.

  • Improper installation, misuse, abuse, or accidental damage.

  • Use on incompatible equipment.

  • Any modification or repair not performed by us.

• Sole Remedy: As stated above, replacement or refund for the defective unit is the sole and exclusive remedy under this warranty.

6. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claim arising from your order shall not exceed the purchase price of the specific product that gave rise to the claim. We shall not be liable for any indirect, special, incidental, or consequential damages.

7. Governing Law

These Terms shall be governed by the laws of [Your Country/State], without regard to its conflict of law provisions.